Everything included
Features
Every feature below is in the same dashboard — no extra apps, no add-ons, no per-feature billing.
Send & Campaigns
Reach your audience on every channel
From a one-off WhatsApp message to a scheduled email campaign with a thousand recipients — Kirisan handles the queue, logs the delivery, and shows you what landed.
Send messages
Use the Send screen for one-off broadcasts: choose WhatsApp, Telegram, WABA, or email, attach templates or free text, pick recipients from contacts or groups, and send immediately — while Kirisan records every message in history.
Multi-channel broadcast
Send to WhatsApp, Telegram, WhatsApp Cloud API, and email from a single send form. Mix channels in one blast or keep them separate.
Campaigns with history
Group sends into campaigns, track progress in real time, and audit every individual message from the history log.
Scheduled sending
Queue a send for the right moment. Scheduled sends sit in the queue until their time — set up a week's worth of outreach in one sitting.
Templates per channel
Separate template libraries for WhatsApp, WABA, Telegram, and email. Buttons, lists, quick replies, and attachments — rendered in a live preview before you save.
Recipient groups & contacts
Import contacts, build named groups, and pull WhatsApp group membership directly into your lists. Target a group in two clicks.
Channels
Devices, templates & channel tools
Each channel has its own devices, credentials, template library, outbound logs, and inbox where applicable — mirroring the dashboard sidebar so nothing is hidden behind a generic "integrations" page.
WhatsApp (Fonnte)
Devices, API token, message templates, send logs, and WhatsApp inbox — plus optional WA group import into contacts.
WhatsApp Cloud API (WABA)
Cloud API devices, templates, dedicated WABA inbox, and outbound logging tied to each phone number ID.
Telegram
Bot devices, templates, Telegram inbox, and message logs for every bot you operate.
Email
Senders and mailings, domain verification, templates, statistics, send logs, bounce handling, and suppression lists.
Inbox
All your inbound in one place
When customers reply — and they do — you want to see it. Kirisan's unified inbox collects inbound messages across WhatsApp, Telegram, and WABA so your team doesn't monitor three apps.
WhatsApp, Telegram, and WABA inbox
Same UI, three channels. Switch tabs for each channel — each with its own device filter and sender search.
Device-level filtering
Manage multiple numbers or bots? Filter the inbox down to a single device to triage without noise.
Sender search
Look up a contact by phone prefix in the inbox. Useful when you need to pull up a specific conversation without scrolling.
Message type display
Text, image, video, document, audio, sticker, location, quick-reply buttons, and list selections — all rendered with their type label.
Automate
Replies and flows that run without you
Autoreply starts with simple keyword matching and scales to multi-step conversation flows with conditions, branching, and spreadsheet-backed dynamic responses.
Keyword autoreply rules
Match incoming messages against a keyword list — exact, fuzzy, or starts-with. First matching rule wins. Works across WhatsApp, WABA, and Telegram.
Multi-step flows
Build conversation trees: send a message, wait for a reply, branch on the answer, send the next step. Supports text, templates, buttons, and lists at each node.
Spreadsheet-backed responses
Link a Google Sheet as the data source. Incoming messages are matched against the first column; the row becomes the reply. Updates apply immediately — no redeployment.
Submission forms
Collect structured answers from users mid-conversation. Submissions are stored, searchable, and exportable — great for lead qualification or surveys.
Chaining between rules
Autoreply rules can hand off to a flow, and a flow can redirect back to a rule set. Mix and match to build the conversation logic you need.
On-incoming-message modes
Control what happens when a message arrives per device: run autoreply, trigger a webhook only, or both.
Webhooks & Integration
Plug Kirisan into anything
Kirisan is designed to be one piece of a larger system. Outbound webhooks let you route events to any HTTP endpoint, with logging and testing built in.
Outbound webhooks per event & device
Configure endpoints for incoming_message, submission, and device events. Each endpoint can target a specific device or match any device across a channel.
In-dashboard webhook test
Fire a test payload to any endpoint from inside Kirisan. See the HTTP status, response body, and latency without leaving the dashboard.
Delivery log
Every delivery attempt is logged — status, HTTP code, duration in milliseconds, and the full error message when something goes wrong.
HMAC-signed payloads
Set a webhook secret and Kirisan signs the outbound body with HMAC-SHA256 so your endpoint can verify authenticity before processing.
Standardised payload shape
incoming_message payloads use a consistent envelope across channels — same keys for sender, name, message, device, timestamp.
Aksita AI
From the Integration section, connect Aksita AI so automated assistance can work alongside your Kirisan channels and rules.
Resources
The building blocks of every message
Variables, files, and contacts are shared across channels. Define something once — use it everywhere.
Message variables
Define key-value variables and reference them as {{variable}} in any template. Update a price or URL in one place and every message that references it updates automatically.
File library
Upload images, PDFs, audio, and video once. Reference them in templates without re-uploading. Useful for rate cards and catalogues that repeat across campaigns.
Contact management
Store contacts, import in bulk, and organise into groups. WhatsApp group membership can be pulled from connected devices directly into your lists.
Analytics & Logs
Enough data to know what's working
Dashboard KPIs give you a pulse; per-channel logs give you the full picture. Audit any send, delivery, or webhook event without digging through servers.
Dashboard overview
Messages sent in the last 7 days, per-channel volume breakdown, delivery rate, and connected-device count — at a glance on login.
Daily volume chart
A time-series chart of messages sent per day across all channels — spot trends, anomalies, and the impact of a campaign.
Per-channel message logs
WhatsApp, Telegram, and email each have a searchable, paginated send log with per-message status, content preview, and timestamp.
Activity history
A dedicated history view aggregates outbound and related activity so operators can trace a send across channels without opening every log screen.
Email-specific analytics
Open rates, click rates, bounce tracking, and suppression management for email channels with domain verification.
Billing
Orders & invoices
When you need more capacity or a paid plan, place orders and pull invoices without leaving the dashboard.
Orders
Buy or renew packages from the billing order flow — aligned with how the live dashboard exposes top-ups and plans.
Invoices
View and download invoices for accounting; the same area that operators use for day-to-day billing paperwork.
Multics
Contact-center scale
For organisations running structured contact-center operations, Multics adds reporting, org structure, and agent tooling on top of core Kirisan messaging.
Reporting
Operational reporting tailored to multichannel customer-service workloads.
Divisions
Model divisions and hierarchy so routing and visibility match how your floor is organised.
Agents
Agent records and assignments that pair with your broader Kirisan device and inbox setup.
CS templates
Template sets aimed at contact-center responses, separate from channel marketing templates where needed.
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